PRIVACY POLICY

MYSAPPHO PRIVACY POLICY

September 1, 2024


Your privacy is important to us and we work hard to ensure it stays private. This Privacy Policy specifies what and how we collect information. It also lets you know how you can contact us if you have concerns and how you can amend the information we may hold.


Privacy Policy for MySappho.com

Effective Date: Sept 1, 2024

Introduction

Welcome to MySappho.com. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from MySappho.com, sign up for our newsletter, or opt into receiving SMS communications from us.

1. Information We Collect

  • Personal Information: We collect personal information that you provide to us when you make a purchase, sign up for our newsletter, or opt into SMS communications. This may include your name, email address, phone number, billing and shipping address, payment information, and any other information you choose to provide.

  • Automatically Collected Information: When you visit our website, we automatically collect certain information about your device, browsing actions, and patterns. This may include your IP address, browser type, operating system, referring URLs, and information about how you interact with our website.

  • SMS Communications: When you opt into receiving SMS communications from us, we collect your mobile phone number and may also gather information on how you interact with our SMS messages.

2. How We Use Your Information

We may use the information we collect in the following ways:

  • To Process Transactions: We use your personal information to process and fulfill your orders, including sending you emails and SMS messages to confirm your order, provide shipping updates, and deliver customer support.

  • To Communicate with You: We use your contact information to communicate with you about your orders, respond to your inquiries, and provide you with updates about our products, services, and promotional offers.

  • For Marketing Purposes: With your consent, we may send you promotional emails and SMS messages about our latest products, special offers, and other news. You can opt out of these communications at any time by following the unsubscribe instructions provided in the email or SMS.

  • To Improve Our Website: We use the information we collect to improve our website's functionality, enhance user experience, and personalize the content and advertisements you see.

  • To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep your information confidential.

We may also share your information:

  • With Service Providers: We may share your information with service providers who help us with payment processing, shipping, SMS messaging, email communications, and marketing.

  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid legal requests from public authorities.

  • In Business Transfers: If MySappho is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. SMS Communications

By providing your mobile phone number and opting into SMS communications, you consent to receiving marketing and transactional SMS messages from MySappho. Message and data rates may apply. You can opt out of SMS communications at any time by replying "STOP" to any SMS message you receive from us. For help, reply "HELP" or contact us at [insert customer support email or phone number].

5. Your Rights

  • Access and Correction: You have the right to access and correct the personal information we hold about you. If you would like to review or update your information, please contact us at [insert contact email].

  • Opt-Out: You can opt out of receiving marketing emails by following the unsubscribe instructions provided in each email. To opt out of SMS communications, reply "STOP" to any SMS message you receive from us.

  • Data Deletion: You can request that we delete your personal information. Please note that we may retain certain information as required by law or for legitimate business purposes.

6. Security

We take reasonable precautions to protect your personal information. However, no data transmission over the internet or electronic storage method is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Children's Privacy

MySappho.com is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us so we can promptly delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sappho New Paradigm Cosmetics Inc.
Email: hello@mysappho.com
1.604.789.5905
1199 Marianside Cres 605 Vancouver Bc V6Z2Y2


How can I update my personal information?

Some information can be directly updated on the website in “Your Account”.

You can also email us at hello@mysappho.com and specify what information you would like to update.